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QUESTIONNAIRE >>    

In order to monitor our service we would appreciate you spending a little time to complete this simple questionnaire. We like to congratulate our associates where appropriate and if you have given a low score anywhere we would like to know why. If you stayed at more hotels than the space below allows then please complete more than one form (you do not have to repeat the scores already given). Any further comments would be gratefully received and these may be sent by e-mail if that is easier.

Please use the following scores:
5 - excellent , 4 - good,  3 - satisfactory,  2 - poor,  1 - bad,  N/A - not applicable
 
NAME & BOOKING REFERENCE
Brochure
Design and information contained		 Booking Procedures
Helpfulness of staff/ease of booking
Website
Style and information held on site		 Documents supplied by us
Quality/quantity of information
Indian Visa
If you obtained your visa through an agency please give the name of the agency and their score.
Travel Insurance
If you had to make an insurance claim please give the name of the insurers and their score.
Flights
Name of Airline and their score.
The Local Agent Comments about the agent
Services provided by local agent
Name of driver
Accommodation
Name of Resort/Hotel Hospitality Furnishings/
Comfort		 Cleanliness Restaurant/
Food		 Location
General
Overall enjoyment of holiday  
Would you recommend Kerala Connections to other people?
How would you score your overall level of satisfaction with us as your tour operator?
Additional Comments
If you would like us to send a brochure to anyone please provide the name (s) and address (es)

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